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		Services marketing : integrating customer focus across the firm / by Valarie A. Zeithaml, Mary Jo Bitner and Dwayne D. Gremler. by Zeithaml, Valarie A [author.] \| Bitner, Mary Jo [author.] \| Gremler, Dwayne D [author.]. Edition: 4th ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill, 2006Online access: Publisher description \| Table of contents only \| Contributor biographical information Availability: Items available for loan: JKRC Social Science Complex (1) Call number: 658.8 ZEI. Add to cart (remove)
		No cover image available Speaker's intension and Sanskrit literary criticism Pandey, Hemlata by Pandey, Hemlata [Researcher] \| Panse, Ujjwala [Guide]. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Pune Savitribai Phule Pune University 1998Online access: Click here to access online Availability: Items available for loan: Jayakar Knowledge Resource Centre (1) . Add to cart (remove)

Jayakar Knowledge Resource Centre