| 000 | 00749nam a2200145Ia 4500 | ||
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| 008 | 220419s9999 xx 000 0 und d | ||
| 040 | _cJayakar Knowledge Resource Center | ||
| 100 |
_aRoy, Monika _eResearcher _912988 |
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| 245 | 0 |
_cRoy, Monika _aA Study of Customer Satisfaction with Respect to Service Gaps for Software Maintenance Services Provided by IT Services Companies – Model Development Approach |
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| 260 |
_c2017 _aPune _bSavitribai Phule Pune University |
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| 653 | _a"Marketing Management, Customer Satisfaction, Service Gaps, Maintenance Services,IT Services Companies,||Model Development Approach" | ||
| 700 |
_aMarkale, Amod D _eGuide _912989 |
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| 856 | _uhttp://lib.unipune.ac.in:8080/xmlui/handle/123456789/10093 | ||
| 942 | _c5 | ||
| 999 |
_c407640 _d407640 |
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