000			00466nam a2200145Ia 4500
008			211231s9999 xx 000 0 und d
020			_a1-85604-468-8
040			_cJayakar Knowledge Resource Centre
100			_aRoss, Catherine Sheldrick
245		0	_aConducting the reference interview: a how to do it manual for librarians
260			_bFacet _aLondon _c2002
300			_axiii,241p. p.
653			_aReference Services (Libraries ) Interviewing
942			_c1
999			_c296540 _d296540