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		Fundamentals of total quality management : process analysis and improvement / by Jens J. Dahlgaard, Kai Kristensen and Gopal K. Kanji. by Dahlgaard, Jens J [author.] \| Kristensen, Kai [author.] \| Kanji, Gopal K [author.]. Edition: 1st ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: United Kingdom : Nelson Thornes Ltd, 1998Availability: Items available for loan: JKRC Social Science Complex (1) Call number: 658.562 DAH. Add to cart (remove)
		No cover image available A study of customer protection and grievance redressal system in banking industry Deshpande, Rajashri Shishir by Deshpande, Rajashri Shishir [Researcher] \| Kulkarni, Anil P [Guide]. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Pune Savitribai Phule Pune University 2013Online access: Click here to access online Availability: Items available for loan: Jayakar Knowledge Resource Centre (1) . Add to cart (remove)

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