TY  - BOOK
AU  - Hargie,Owen
AU  - Dickson,David
TI  - Skilled interpersonal communication: research, theory, and practice 
SN  - 9780415227209 (pbk.)
U1  - 153.6 23
PY  - 2004///
CY  - London
PB  - Routledge
KW  - Interpersonal communication
N1  - Includes bibliographical references (p. 443-507) and indexes; Introduction; the importance of interpersonal skills --; Interpersonal communication : a skill-based model --; Nonverbal communication --; Rewarding and reinforcing --; Questioning --; Reflecting --; Listening --; Explaining --; Self-disclosure --; Set induction and closure --; Assertiveness --; Influence and persuasion --; Negotiating --; Groups and group interaction --; Concluding comments
UR  - http://www.loc.gov/catdir/enhancements/fy0650/2002153984-d.html
ER  -