Skilled interpersonal communication : research, theory, and practice - Hargie, Owen.; Dickson, David, 1950- (London : Routledge, 2004)
Introduction : the importance of interpersonal skills -- Interpersonal communication : a skill-based model -- Nonverbal communication -- Rewarding and reinforcing -- Questioning -- Reflecting -- Listening -- Explaining -- Self-disclosure -- Set induction and closure -- Assertiveness -- Influence and persuasion -- Negotiating -- Groups and group interaction -- Concluding comments.
Includes bibliographical references (p. 443-507) and indexes.
Keywords: Interpersonal communication