Hargie, Owen. <br/><br/>
Skilled interpersonal communication :  research, theory, and practice / 
Owen Hargie and David Dickson. 
 - 4th ed. 
 - London :  Routledge,  2004. 
 - xii, 542 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references (p. 443-507) and indexes. 
<br/><br/> the importance of interpersonal skills --  Interpersonal communication : a skill-based model --  Nonverbal communication --  Rewarding and reinforcing --  Questioning --  Reflecting --  Listening --  Explaining --  Self-disclosure --  Set induction and closure --  Assertiveness --  Influence and persuasion --  Negotiating --  Groups and group interaction --  Concluding comments.  Introduction : 
<br/><br/><label>ISBN: </label>9780415227209 (pbk.) 0415227208 (pbk.) 
<br/><br/><label>LCCN: </label>2002153984 
<br/><br/><label>Nat. Bib. No.: </label>GBA3-X2045 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication.
<br/><br/><label>Dewey Class. No.: </label>153.6  / HAR