TY  - BOOK
AU  - Dickson,  Anne
TI  - Difficult conversations : : what to say in tricky situations without ruining the relationship / 
SN  - 9780749924980 (pbk.)
U1  - 153.6 23
PY  - 2004///
CY  - London : 
PB  - Piatkus, 
KW  - Interpersonal communication;
KW  - Oral communication
KW  - Conversation -- Social aspects
ER  -