TY  - BOOK
AU  - Renavikar, Ashwini Atul 
AU  - Joshi, Sharad L 
TI  - Comparative study of E-crm in Indian banks with specific reference to banks in Pune and Mumbai
PY  - 2011///
CY  - Pune
PB  - Savitribai Phule Pune University
KW  - Computer management||CRM||Banking||Regression||Reliability||Correlation
UR  - http://lib.unipune.ac.in:8080/xmlui/handle/123456789/7682
ER  -