Renavikar, Ashwini Atul  <br/><br/>
Comparative study of E-crm in Indian banks with specific reference to banks in Pune and Mumbai 
Renavikar, Ashwini Atul  
 - Pune  Savitribai Phule Pune University  2011 
<br/><br/><label>Subjects--Index Terms: </label>Computer management||CRM||Banking||Regression||Reliability||Correlation