TY  - BOOK
AU  - Roy, Monika 
AU  - Markale, Amod D 
TI  - A Study of Customer Satisfaction with Respect to Service Gaps for Software Maintenance Services Provided by IT Services Companies – Model Development Approach
PY  - 2017///
CY  - Pune
PB  - Savitribai Phule Pune University
KW  - "Marketing Management, Customer Satisfaction, Service Gaps, Maintenance Services,IT Services Companies,||Model Development Approach"
UR  - http://lib.unipune.ac.in:8080/xmlui/handle/123456789/10093
ER  -