Roy, Monika  <br/><br/>
A Study of Customer Satisfaction with Respect to Service Gaps for Software Maintenance Services Provided by IT Services Companies – Model Development Approach 
Roy, Monika  
 - Pune  Savitribai Phule Pune University  2017 
<br/><br/><label>Subjects--Index Terms: </label>"Marketing Management, Customer Satisfaction, Service Gaps, Maintenance Services,IT Services Companies,||Model Development Approach"