@book{404953,
	author = {Nambiar, Vijayalakshmi  and Bapat, S G },
	title = {A study of responsiveness of selected public utility services to consumers in and around Pune},
	publisher = {Savitribai Phule Pune University},
	year = {1998},
	address = {Pune},
	url = {http://lib.unipune.ac.in:8080/xmlui/handle/123456789/4012}
}