TY  - BOOK
AU  - Nerurkar, Olive 
AU  - Sarwate, Dilip M 
TI  - An empirical research in assessing the consumer Expectations on service quality for mass consumer services
PY  - 1997///
CY  - Pune
PB  - Savitribai Phule Pune University
KW  - Commerce||Diagnostic||Empathy||Education||Income||Reliability
UR  - http://lib.unipune.ac.in:8080/xmlui/handle/123456789/4679
ER  -