Blanchard, Ken. <br/><br/>
The One Minute Apology / 
by Ken Blanchard and Margret, McBride. 
 - India :  Harper Collins,  2003. 
 - 114 p.  20 cm. 
<br/><br/><label>ISBN: </label>817223516 (pbk.) 
<br/><br/><label>Dewey Class. No.: </label>158.2  / BLA