TY  - BOOK
AU  - Butler, Martin, 
TI  - It's not about us, it's all about them
SN  - 9781852527617 (pbk)
U1  - 658.8 23
PY  - 2016///
CY  - Oxford
PB  - Management Books
KW  - Consumer satisfaction		
KW  -  Customer relations
KW  -  Customer services
ER  -