Butler, Martin,   1950- <br/><br/>
It's not about us, it's all about them / 
Martin Butler 
 - 1st ed. 
 - Oxford :  Management Books,  2016. 
 - 352 p. ;	  21 cm. 
<br/><br/><label>ISBN: </label>9781852527617 (pbk) 
<br/><br/><label>Subjects--Index Terms: </label>Consumer satisfaction		 Customer relations Customer services 
<br/><br/><label>Dewey Class. No.: </label>658.8  / BUT