TY  - BOOK
AU  - Lipow, Anne Grodzins
TI  - Virtual reference librarian's handbook
SN  - 1-55570-445-X
PY  - 2003///
CY  - New York
PB  - Library solutions press and Neal-schuman publishers
KW  - Electronic reference services (Libraries) -Handbooks, manuals,etc
ER  -