Lipow, Anne Grodzins <br/><br/>
Virtual reference librarian's handbook 

 - 1st 
 - New York  Library solutions press and Neal-schuman publishers  2003 
 - xxiii,199p p. 
<br/><br/><label>ISBN: </label>1-55570-445-X 
<br/><br/><label>Subjects--Index Terms: </label>Electronic reference services (Libraries) -Handbooks, manuals,etc.;