Bourne, Lynda.

Stakeholder relationship management : a maturity model for organisational implementation / by Lynda, Bourne. - 1st ed. - England : Gower Publishing Ltd, 2009. - xx, 215 p. ; ill. ; 25 cm. 1 CD-ROM (4 3/4 in.)

Includes bibliographical references (p. [207]-209) and index.

Why stakeholders matter -- Who can be stakeholders? -- The right stakeholders -- Mapping stakeholders -- Measuring stakeholder attitude -- Monitoring the engagement -- Effective implementation -- Defining organisational readiness -- Implementation guidelines.

9780566088643 (hbk.)

2009018881


Corporate governance.
Industrial management.

658.408 / BOU