Theobald, Theo. Shut up and listen : communication with impact / by Theo, Theobald and Cary, Cooper. - 1st ed. - United Kingdom : Palgrave Macmillan, 2012. - xii, 216 p. ; 23 cm. ISBN: 9780230314276 (pbk.) Dewey Class. No.: 650.014 / THE