Nayar, Vineet <br/><br/>
Employees first customers second: turning conventional management upside down 

 - 1st 
 - Boston  Harvard Business Press  2010 
 - viii,198p. p. 
<br/><br/><label>ISBN: </label>1-4221-3906-6 
<br/><br/><label>Subjects--Index Terms: </label>Management - Employee participation