Hernon, Peter <br/><br/>
Assessing service quality: satisfying the expectations of library customers 

 - 1st 
 - New Delhi  ALA and Ess Ess Publications  2009 
 - xvii,243p p. 
<br/><br/><label>ISBN: </label>81-7000-576-6 
<br/><br/><label>Subjects--Index Terms: </label>Library Services