TY  - BOOK
AU  - Woodward,Jeannette
TI  - Creating the customer-driven library: building on the bookstore model
AV  - 2 P9
U1  - 025.5 23
PY  - 2009///
CY  - New Delhi
PB  - ALA and Ess Ess Publications
KW  - Customer service - Literary
ER  -