Fleming, Kerrie. <br/><br/>
The leader's guide to emotional agility :  how to use soft skills to get hard results / 
Kerrie Fleming. 
 - 1st ed. 
 - Harlow, England  :  Pearson,  2016. 
 - xvi, 186 p. :  illustrations ;  21 cm 
<br/><br/>Includes bibliographical references (pages 174-180) and index. 
<br/><br/>About the author -- Acknowledgements -- Why you need to read this book -- Introduction -- Structure of the book -- The seven steps to emotional agility (ea) -- Step one: the real you -- Step two: how do you feel and why does it matter? -- Step three: becoming aware of others -- Step four: understanding the emotions -- Step five: managing your own emotions -- Step six: managing the emotions of others -- Step seven: creating awareness -- Emotional agility in action -- Using ea for difficult performance appraisals -- How to motivate a disengaged team using ea -- Using ea to enhance creativity and innovation -- Managing change using ea -- Becoming a more effective and influential leader using the seven steps of ea -- Conclusion -- Appendices -- References -- Index. 
<br/><br/><label>ISBN: </label>9781292083049 (pbk.) 
<br/><br/><label>LCCN: </label>2015035058 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Leadership.<br/>Emotions.
<br/><br/><label>Dewey Class. No.: </label>658.4092019  / FLE