TY  - BOOK
AU  - Oade, Aryanne.
TI  - Managing challenging clients: building effective relationships with difficult customers 
SN  - 9780230238428 (hbk.)
U1  - 658.812 23
PY  - 2012///
CY  - London
PB  - Palgrave Macmillan, 
ER  -