Oade, Aryanne. <br/><br/>
Managing challenging clients :  building effective relationships with difficult customers / 
by Aryanne, Oade. 
 - 1st ed. 
 - London :  Palgrave Macmillan,   2012. 
 - xxi, 170 p. ;  24 cm. 
<br/><br/><label>ISBN: </label>9780230238428 (hbk.) 
<br/><br/><label>Dewey Class. No.: </label>658.812  / OAD