Cram, Tony. <br/><br/>
Customers that count :  how to build living relationships with your most valuable customers / 
by Tony, Cram. 
 - 1st ed. 
 - London :  Prentice Hall,  2001. 
 - viii, 261 p. ;  24 cm. 
<br/><br/><label>ISBN: </label>0273654314 (hbk.) 9780273654315 (hbk.) 
<br/><br/><label>Dewey Class. No.: </label>658.812  / CRA