Summers, Donna C S. <br/><br/>
Quality management :  creating and sustaining organizational effectiveness / 
by Donna C S Summers. 
 - 1st ed. 
 - New Delhi :  Prentice Hall of India Pvt Ltd,  2005. 
 - xii, 409 p. ;  24 cm. 
<br/><br/><label>ISBN: </label>8120328213 (pbk.) 9788120328211 (pbk.) 
<br/><br/><label>Dewey Class. No.: </label>658.562  / SUM