Shay. <br/><br/>
Managing conflict in the workplace :  how to develop trust and understanding and manage disagreements / 
by Shay and Margaret, McConnon. 
 - 4th ed. 
 - United Kingdom :  How to Books Ltd,  2010. 
 - 131 p. ;  24 cm. 
<br/><br/><label>ISBN: </label>9781845284138 (pbk.) 
<br/><br/><label>Dewey Class. No.: </label>658.3145  / SHA