TY  - BOOK
AU  - McLanachan, Di.
TI  - Successful customer care in a week: learn in a week, what the experts learn in a lifetime 
SN  - 9781444159851 (pbk.)
U1  - 658.812 23
PY  - 2012///
CY  - London
PB  - Hodder Education
ER  -