McLanachan, Di. <br/><br/>
Successful customer care in a week :  learn in a week, what the experts learn in a lifetime / 
by Di, McLanachan. 
 - 1st ed. 
 - London :  Hodder Education,  2012. 
 - 123 p. ;  20 cm. 
<br/><br/><label>ISBN: </label>9781444159851 (pbk.) 
<br/><br/><label>Dewey Class. No.: </label>658.812  / MCL