Emmett, Stuart. <br/><br/>
Customer service toolkit / 
by Stuart, Emmett. 
 - 1st ed. 
 - United Kingdom :  Management Books 2000 Ltd,  2010. 
 - 108 p. ;  19 cm. 
<br/><br/><label>ISBN: </label>9781852525682 (pbk.) 
<br/><br/><label>Dewey Class. No.: </label>658.812  / EMM