Harris, Steven  (Training consultant), <br/><br/>
Fired up and ready to go! :  developing life-changing skills to benefit you and your customer / 
Steven Harris. 
 - 1st ed. 
 - Oxford :  Management Books 2000 Ltd,  2015. 
 - 187 p. :  21 cm 
<br/><br/><label>ISBN: </label>9781852527600 (pbk.) 
<br/><br/><label>LCCN: </label>2015513122 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management.<br/>Total quality management.<br/>Organizational effectiveness.
<br/><br/><label>Dewey Class. No.: </label>658.8  / HAR