Ross, Catherine Sheldrick <br/><br/>
Conducting the reference interview: a how to do it manual for librarians 

 - London  Facet  2002 
 - xiii,241p. p. 
<br/><br/><label>ISBN: </label>1-85604-468-8 
<br/><br/><label>Subjects--Index Terms: </label>Reference Services (Libraries ) Interviewing