Building A Successful Costomer - Service Culture <br/><br/>
Building a successful customer-service culture: a guide for library and information managers 

 - 1st 
 - London  Facet Publishing  2002 
 - xii,212p p. 
<br/><br/><label>ISBN: </label>1-85604-449-1 
<br/><br/><label>Subjects--Index Terms: </label>Public service(Libraries) - Great Britain