TY  - BOOK
AU  - Rampersad, Hubert K.
TI  - Total performance scorecard: redefining management to achieve performance with integrity 
SN  - 0750677147 (hbk.)
U1  - 658.4013 23
PY  - 2003///
CY  - Boston, Mass., London
PB  - Butterworth-Heinemann
KW  - Employee motivation
KW  - Organizational learning
KW  - Performance--Measurement
KW  - Total quality management
ER  -