Hicks, Michael J. Problem solving in business and management : hard, soft and creative approaches / Michael J. Hicks. - 2nd ed. - London : Thomson Learning, 2004. - xiii, 427 p. ; ill. ; 25 cm. Includes bibliographical references (p. [314]-319) and indexes. ISBN: 1861526172 (pbk.) 9781861526175 (pbk.) LCCN: 91023826 Subjects--Topical Terms: Decision making. Dewey Class. No.: 658.403 / HIC