TY - BOOK AU - Solow,Lawrence AU - Fake,Brenda TI - What works for GE may not work for you: using human systems dynamics to build a culture of process improvement SN - 9781439825990 (hbk.) U1 - 658.4013 23 PY - 2010/// CY - Boca Raton PB - CRC Press, Taylor and Francis Group KW - Organizational effectiveness KW - Organizational change KW - Process control KW - Quality control N1 - "A Productivity Press book"; Includes bibliographical references (p. 167-168) and index ER -