Basu, Ron. <br/><br/>
Implementing quality :  a practical guide to tools and techniques / 
by Ron, Basu. 
 - 1st ed. 
 - Great Britain :  Thomson Learning,  2004. 
 - xxiv, 311 p. ;  25 cm. 
<br/><br/><label>ISBN: </label>1844800571 (pbk.) 9781844800575 (pbk.) 
<br/><br/><label>Dewey Class. No.: </label>658.562  / BAS