Tschohl, John <br/><br/>
Achieving excellence through customer service 

 - 1st 
 - Bombay  Jaico  1997 
 - vii,294p p. 
<br/><br/><label>ISBN: </label>81-7224-541-6 
<br/><br/><label>Subjects--Index Terms: </label>Customer service-Management