Bank, John <br/><br/>
Essence of total quality management 

 - 1st 
 - New Delhi  Prentice-Hall of India  1995 
 - xviii,203p p. 
<br/><br/><label>ISBN: </label>81-203-0903-0 
<br/><br/><label>Subjects--Index Terms: </label>Quality of work life