Leader's guide to influence : how to use soft skills to get hard results / by Mike, Brent and Fiona, Elsa Dent.
Material type:
TextPublication details: London ; New York : Financial Times Prentice Hall, 2010Edition: 1st edDescription: viii, 231 p. ; ill. ; 22 cmISBN: 9780273729860 (pbk.)Subject(s): Leadership | Influence (Psychology) | Communication in management | Interpersonal relationsDDC classification: 658.4092
Contents:
Your relationships : get them right -- What's your relationship style? -- Understanding my relationships -- What makes relationships go wrong? -- Relationship networking -- Creating the right impression -- Listening -- Quality questioning -- Trust and authenticity -- Rapport and empathy.
| Item type | Current library | Home library | Call number | Status | Notes | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
| JKRC Social Science Complex | JKRC Social Science Complex | 658.4092 BRE (Browse shelf(Opens below)) | Available | Acc.No. PN097310 | BCL1201 |
Total holds: 0
Includes bibliographical references (p. [222]-224) and index.
Your relationships : get them right -- What's your relationship style? -- Understanding my relationships -- What makes relationships go wrong? -- Relationship networking -- Creating the right impression -- Listening -- Quality questioning -- Trust and authenticity -- Rapport and empathy.
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