Savitribai Phule Pune University, Pune

Jayakar Knowledge Resource Centre

Assessing service quality: satisfying the expectations of library customers

By: Hernon, PeterMaterial type: TextTextPublication details: New Delhi ALA and Ess Ess Publications 2009Edition: 1stDescription: xvii,243p pISBN: 81-7000-576-6Subject(s): Library Services
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Item type Current library Home library Call number Status Date due Barcode Item holds
Books Jayakar Knowledge Resource Centre
Jayakar Knowledge Resource Centre
2.2 P9 (Browse shelf(Opens below)) Available 456079
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