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Satisfied customer : winners and losers in the battle for buyer preference / by Claes, Rornell.

By: Fornell, Claes [author.]Material type: Text

TextPublication details: New York : Palgrave Macmillan, 2007Edition: 1st edDescription: viii, 247 p. ; 24 cmISBN: 9781403981974 (hbk.)DDC classification: 658.8343

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Holdings
Item type	Current library	Home library	Call number	Status	Notes	Date due	Barcode	Item holds
	JKRC Social Science Complex	JKRC Social Science Complex	658.8343 FOR (Browse shelf(Opens below))	Available	Acc.No. PN088019		BCL1008

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Satisfied customer : winners and losers in the battle for buyer preference / by Claes, Rornell.