Malcolm McDonald on key account management / Malcolm McDonald with Beth Rogers.
Material type:
TextPublication details: London, United Kingdom ; New York, NY : Kogan Page Limited, 2017Edition: 1st edDescription: xvi, 226 p. : illustrations ; 24 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9780749480776 (pbk.)Subject(s): Marketing -- Key accounts | Selling -- Key accountsAdditional physical formats: Online version:: Malcolm McDonald on key account managementDDC classification: 658.8102 | Item type | Current library | Home library | Call number | Status | Notes | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
| JKRC Social Science Complex | JKRC Social Science Complex | 658.8102 MCD (Browse shelf(Opens below)) | Available | PN107693 | BCL844 |
Includes bibliographical references and index.
Acknowledgements -- Introducing key account management -- The role of key accounts in achieving business growth -- Selecting the right key accounts -- Understanding buying decisions -- Key account plans -- Understanding account-based marketing -- People and skills for key account management -- Going global with key accounts -- The risks of key account management -- The future of key account management -- Appendix 1: The McDonald and Rogers 10 guidelines for profitable key account management -- Appendix 2: A quiz for key account managers -- Appendix 3: Important research articles on key account management -- Index.
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