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Building a successful customer-service culture: a guide for library and information managers

Building A Successful Costomer - Service Culture

Building a successful customer-service culture: a guide for library and information managers - 1st - London Facet Publishing 2002 - xii,212p p.

ISBN: 1-85604-449-1

Subjects--Index Terms: Public service(Libraries) - Great Britain

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Building a successful customer-service culture: a guide for library and information managers